Refund Policy

Last updated: 4 October 2026

1. General approach

Adaptec provides digital, technical and managed services. Refunds are assessed based on the service type, work already performed, third-party costs already incurred, and any written quote or agreement accepted by the customer.

2. PayFast payments

PayFast may confirm payment before Adaptec activates or completes the relevant service. A successful payment redirect does not by itself prove payment; payment status is confirmed through PayFast notification and internal records.

3. Non-refundable items

The following are generally non-refundable once ordered, registered, activated or incurred: domain registrations and renewals, SSL certificates where separately charged, third-party licences, Microsoft or email licences, hosting setup fees, custom setup work, migration work, completed support work and custom development time already performed.

4. Subscriptions and recurring services

Monthly and recurring services may be cancelled according to the applicable cancellation notice period. Amounts already billed for an active period are generally not refundable unless Adaptec agrees otherwise or a legal right applies.

5. Project work and custom development

For quoted or custom project work, deposits and milestone payments may be used to reserve time and cover work performed. If a project is cancelled, Adaptec may deduct work already completed, committed time, third-party costs and administrative costs before considering any refund.

6. Duplicate or mistaken payments

If a duplicate or mistaken payment is made, contact Adaptec as soon as possible with the payment reference, invoice number and account details. Valid duplicate payments may be refunded or credited after verification.

7. Service problems

If there is a service issue, Adaptec will first try to resolve the issue, correct the service or provide an appropriate credit. Refunds are considered where a paid service cannot reasonably be delivered and the failure is within Adaptec's control.

8. How to request a refund

Submit refund requests through the contact form or your customer account. Include your name, company, invoice number, PayFast reference if available, reason for the request and any supporting information.

9. Processing time

Approved refunds are processed through the available payment or banking channel after internal verification. Bank, payment gateway and administrative processing times may apply.